Placing an ADVANCE ORDER constitutes the account user’s full and unconditional agreement to the Terms & Conditions and ADVANCE ORDER Terms, which is binding in all matters relating to ADVANCE ORDERS. Please read these Terms carefully before submitting your ADVANCE ORDER on HAL STUDIOS. By submitting your ADVANCE ORDER, you agree to be legally bound by these Terms.

When placing an ADVANCE ORDER on HAL STUDIOS,  you will be required to provide certain information, such as your payment, address and billing information. You represent and warrant that the provided information is accurate, and you shall ensure that such information is kept up to date. HAL STUDIOS has no responsibility or liability for inaccurate information or information that later becomes outdated and shall have no obligation to make efforts to determine the correct information. No cancellations or modifications can be made to the order.

You will be charged in full at the time of placing the ADVANCE ORDER. Your placing of an ADVANCE ORDER constitutes your express agreement to HAL STUDIOS to charge the full price and your agreement that the ADVANCE ORDER is a final sale for which cancellations, refunds, returns, exchanges or transfers will not be offered. HAL STUDIOS is not responsible for any failed transactions, including card issuer error codes or insufficient balances.

Any indication of processing and delivery times are only estimates and are subject to change. As a result, if a delay occurs and the estimated shipment and/or release of the product is not met, you hereby consent to any such delay and agree that HAL STUDIOS is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any compensation due to any such delays.

You understand that HAL STUDIOS may decline to fulfil your ADVANCE ORDER or cancel your purchase for any reason. If HAL STUDIOS cancels your purchase for any reason, you will receive a full refund of the price and you understand that you will not be entitled to anything else.

Under no circumstances will HAL STUDIOS be held liable for any incidental, special or consequential damages from or related to this agreement. In the event HAL STUDIOS is held liable for any damages out of or related to this agreement, your sole and exclusive remedy will be a full refund.

We will use any information that we may collect about you only in accordance with our privacy policy.

HAL STUDIOS disclaims any warranties, expressed or implied, concerning the prototype product displayed by HAL STUDIOS, whether before or after you have placed the ADVANCE ORDER and the final product. You understand and agree that the product, it is design and technical features are currently under development and that the product that may be available for purchase by you may be different from the prototype product.

HAL STUDIOS reserves the right to change any of the Terms for any or no reason.

What is an ADVANCE ORDER ?

How does ADVANCE ORDER work ?

When will I receive my ADVANCE ORDER ?

What is the return policy for an ADVANCE ORDER ?

Can I change my order details ?

Why have I been charged in full for my ADVANCE ORDER?

How do I check the status of my ADVANCE ORDER?

Can I combine separate orders into one shipment?

How Much is Shipping?

Do you ship internationally?

What payment methods do you accept?

What currencies do you accept?

The purpose of HAL STUDIOS Privacy Policy is to inform you of how we HAL STUDIOS manage, collect, use, process and disclose your Personal Data, which is subject to the privacy principles set out in the Privacy Act 1998 and the general law intended to protect your privacy, as amended from time to time. Protecting our customer’s Personal Data and compliance with Applicable Laws is of the highest priority to HAL STUDIOS.  We are committed to properly managing, protecting and processing your Personal Data in accordance with this Privacy Policy, which applies to all Personal Data we collect through our Website and other channels.

When you submit information to us, or sign up as a customer on our website to purchase, view or otherwise browse any of the products, services or content offered by us, you agree and consent to HAL STUDIOS (including any Related Corporations and business units) (collectively, the "Companies"), as well as their respective representatives and/or agents collecting, using, disclosing and sharing among themselves your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Privacy Policy.

Please read and review this Privacy Policy, which will inform you how we collect, use, process and disclose your Personal Data. This Privacy Policy should be read in conjunction with our Terms of Use, of which this Privacy Policy forms part. This Privacy Policy supplements, but does not supersede nor replace any other consents you may have previously provided to HAL STUDIOS in respect of your Personal Data.  We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Privacy Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.

This Privacy Policy also does not apply to the practices of organisations that HAL STUDIOS does not own or control, or to people that HAL STUDIOS does not employ or oversee.

During our relationship with you, we may collect Personal Data from you.  Examples of the types of Personal Data we may collect includes your name, contact details, mailing and delivery addresses, email address, birthday, facial image, your shopping or browsing behaviours, voice recording (from customer service calls) and any other personally identifiable information that you have provided us in any form you may have submitted to us, or in the course of any other forms of interaction between you and us.  Where such information pertains to an identified individual - Personal Data may also include network and device data such as IP address and device or advertising identifiers and information we obtain using cookies or other tracking technologies. We may also collect information about you from third-party sources and platforms (including data validation services, authentication service providers, social networking sites, online marketing and segmentation providers and ad targeting companies) to supplement the information we collect directly from you.

If you provide us with Personal Data relating to a third-party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third-party to provide us with their Personal Data for the respective purposes.

By (1) submitting your Personal Data to us when signing up for an account on the Website or App, (2) browsing our Website or App, or (3) ordering any of our products and services, you are agreeing to the terms of this Privacy Policy.

You register an account on the Website or the Apps;

You use any of our related services, such as subscribing to our newsletter or product notifications;

You browse our products and services or otherwise interact with our Website and Apps;

You accept our cookies and other tracking technologies on your device;

You interact with our customer service team or other representatives, for example, via our webform, chat, emails, telephone calls, letters, or face-to-face meetings;

You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;

You purchase a gift card for redemption on HAL STUDIOS;

You participate in our promotions and giveaways, initiatives or any request for additional Personal Data such as customer surveys;

Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;

Our third-party analytics and other service providers, business or commercial partners provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or

You voluntarily submit your Personal Data to us for any reason.

We do not directly collect your credit card details to process your payment or for customer service purposes.  Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies.  None of your credit card details are permanently stored with us.

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:

provide, maintain, protect and improve our technology, products and services, and monitor their effectiveness;

register and maintain your user account and to verify your identity or age;

process your order for our products or services, process or collect your payment for the order;

deliver or perform the products or services you purchased, including couriers calling or messaging you to obtain your delivery instructions;

facilitate you transacting via alternative payment methods (such as Paypal or Afterpay);

process your returns or refunds in accordance with our Terms and Conditions;

provide you with supporting services and functions related to your user account, such as saved items in cart, wish-list, brand or product and browser notifications;

communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website and Apps Terms and Conditions, Privacy Policy or other terms and conditions, and (iii) matters relating to the operation of your account via the applicable or appropriate medium including email, SMS, or communicating with you at the telephone number you provide;

personalise and improve your customer experience when you visit the Website and the Apps, for example by prioritising products and services appearing in your search results or feed, or in communications we send you;

monitor and enforce compliance with our Terms and Conditions, including dispute resolution;

to carry out administration, marketing, planning, fraud detection and loss prevention activities, procurement, product and service development, quality control and research to improve the way we provide products and services to you;

comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law, regulation or regulator’s directive; and

ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimising our Website and Apps.

In addition, we may use and disclose your Personal Data for the following purposes, to:

send you marketing communications in relation to our sales, products, services, promotions or the Platforms;

deliver ads that are related to our products and services that are targeted and personalised to your interests, attributes, preferences and experiences on the Platforms or other websites, apps or online platforms;

provide you with any add-on or premium services;

invite you to our private customer events;

process your participation in our promotions and giveaways (including contacting you if you win, displaying your details online, publishing your name in relevant newspapers or disclosing details of winners to relevant authorities, if required by law), initiatives or any request for additional Personal Data such as customer surveys;

conduct market and customer research, analysis or tracking;

promote our products and services on our Platforms;

manage the administrative and business operations of HAL STUDIOS and complying with internal policies and procedures;

improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls;

any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page; and


We may also use or disclose your Personal Data for secondary purposes in accordance with Applicable Laws, or with your further consent.

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to:

our employees, consultants, temporary workers or other representatives;

payment processors, who process your payment on the Website and the Apps;

logistics providers, such as courier, fulfilment or parcel-pickup services which will deliver your order to you, and parcel return partners;

our professional advisers, bankers and auditors;

agents, contractors or service providers who provide operational services to us or who help provide our services to you, such as online cloud storage and processing, fraud detection and monitoring, marketing optimisation, information technology, telecommunications, market research, customer analysis or tracking, security or other relevant services which requires that entity’s collection, use or disclosure of your Personal Data; and

any other party whom you authorise us to disclose your Personal Data to.

We do our best to minimise the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose.  However, we may also disclose your Personal Data for secondary purposes if the secondary purpose is related to the Purpose or Additional Purpose and you would reasonably expect us to use or disclose the information for the secondary purpose, otherwise in accordance with Applicable Laws, or with your further consent.

You acknowledge and agree that, should we sell, merge or otherwise change control of our business, our company or the Website to a third-party:

we shall be permitted to disclose the Personal Data and other information that we have collected from you to the third-party, without giving notice or seeking prior consent from you; and

we shall be entitled to assign the benefit of any agreements we have with you to the third-party.

How can I access or amend my personal data?

You may access or correct some Personal Data including your name, birthday, shipping and billing addresses by logging in to your user account on the Website or Apps under “/account > and clicking the “edit addresses” button.

For Personal Data that cannot be corrected by you by logging in to your user account on the Website or Apps, you may request to access and correct such Personal Data by submitting a written request to us via online@halstudios.net, We may need to request additional information from you to confirm your identity before providing the access or making corrections.

We will do our best to respond to Personal Data access and correction requests within 30 days.

While HAL STUDIOS makes reasonable efforts to provide our users with access to their Personal Data, there may be circumstances in which we are unable to provide such access, including but not limited to: where the information in question is legally privileged, would compromise the privacy or other legitimate rights of other persons, where the burden or expense of providing access would be disproportionate to the risks to your privacy, where the request is clearly excessive or unfounded, or where the information requested comprises proprietary business information.

If you have said we can, we’ll send you marketing messages by email or SMS, to keep you aware of what we’re up to and to help you see and find our products.

How do I unsubscribe or get my account deleted?

If you wish to withdraw your consent for us to send you marketing communications, you can do this as follows:

to withdraw consent for marketing emails - by clicking on the ‘Unsubscribe’ or ‘Update your preferences’ link in the email;

to withdraw consent for marketing SMS - by following the steps provided in the SMS; or

Once we receive notification that you wish to withdraw your consent for receiving marketing communications, it may take up to 14 days for your withdrawal to be reflected in our systems.  Please note you may still receive marketing communications during this period.

If you withdraw your consent to receive marketing communications through a specific communication mode (e.g. SMS) we may still contact you via other communication modes you have subscribed to (e.g. email).

Note it is not possible to unsubscribe from non-promotional (transactional) communications relating to your online orders or the operation of your account.

You may remove your account by emailing online@halstudios.net,  We will process such a request within a reasonable time from receiving notice from you of your withdrawal of consent. Once the processing is complete, we will no longer collect, use and/or disclose your Personal Data, except to the extent we retain your Personal Data for compliance, regulatory or other legal purposes.

You should ensure that all Personal Data you submit to us is complete, accurate, up-to-date and correct.  Failure to do so may result in our inability to provide you with the products and services you have requested.  You should keep us updated of any relevant changes to your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of such changes.

We will make reasonable efforts to ensure Personal Data likely to be used by us or disclosed by us to another organisation is accurate, up-to-date and correct.

We will also put in place reasonable security arrangements to ensure that your Personal Data is adequately protected and secured and to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage or alteration of your Personal Data.  However, we will not be responsible for any unauthorised use of Personal Data by third parties which is attributable to factors beyond our control. Further, given that no data transmission over the internet can be guaranteed as completely secure, we cannot guarantee 100% the security of any (personal or other) information you transmit to us; and as such we will not be liable for any breach of security or unintended loss or disclosure of information due to our Platforms being linked to the Internet.

When Personal Data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such Personal Data is either destroyed or anonymised.  If this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

Third party cookies and tracking technologies:

HAL STUDIOS uses the services of third-party vendors, who may implement one or more persistent “Tracking Technologies” (such as cookies, GTags, pixels, local storage, or other identifiers on your device and browser settings) in order to recognise you and your device each time you visit our Website or Apps.  We use these technologies for a number of purposes to enhance your online experience, such as for preference setting, offer selection, analytics, conversion attribution and fraud reduction. We use both session and persistent tracking technologies.

Advertisements or other services on the Website or Apps may be delivered by third-party agencies. These advertisements may also include Tracking Technologies. The collection, use, and disclosure of information, including Personal Data, collected by such third-party Tracking Technologies are subject to the privacy and data protection policies of the third-party vendors and are not under our control.

You may reject first-party and third-party Tracking Technologies through the settings on your browser.  Note that this may result in the loss of Website or App functionality, restrict your use of the Website or App, or delay or affect the way in which the Website or App operates.

We may use third-party service providers to monitor and analyse the use of our Website and Apps.  The primary service providers we use are Google analytics and Facebook.

HAL STUDIOS may use Google Analytics features based on Display Advertising, including but not restricted to the following: Google Optimize, Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting.  Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and Google Optimize and customise Google Display Network ads.

HAL STUDIOS also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show HAL STUDIOS ads on sites across the internet.  HAL STUDIOS and third-party vendors, including Google, use first-party Tracking Technologies (such as the Google Analytics cookie) and third-party Tracking Technologies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on visitors’ past visits to HAL STUDIOS, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to HAL STUDIOS.

When you log on to the HAL STUDIOS website, HAL STUDIOS with the help of Google Analytics may use your browsing behaviour to connect it with any other data that has previously been provided by you, in accordance with this policy.

Facebook Insights is a tool which tracks user interaction on the HAL STUDIOS’s Facebook page, allowing page admins to track usage and improve page performance.

Facebook Analytics is a behavioural analytics solution that helps to track, measure, better understand, and optimise products and customer experience and provides audience information and unifies analytics across devices and channels.

Facebook’s Privacy Policy can be seen here: https://www.facebook.com/full_data_use_policy.  If you want to opt-out of seeing ads on Facebook based on information we’ve received from other websites and apps, you can control this in your ad preferences: https://facebook.com/ads/preferences.

For any questions relating to your Personal Data or about this Privacy Policy, if you have a complaint regarding the collection, use or handling of your Personal Data by us, or a question about how we are complying with Applicable Laws, you may contact us via online@halstudios.net

Emails should clearly state that you are making a data protection query, request or complaint in the subject line to ensure the matter is dealt with expediently.  We will strive to deal with any query, request or complaint promptly and fairly.

You can find more information about privacy and the protection of your Personal Data on the website of the OAIC at https://www.oaic.gov.au/.

These terms of service set forth the terms and conditions that apply to your access and use of our website, any additional applications we may develop and your engagement with our services. Please review the following terms carefully. If you do not agree to these terms, you may not access or use the services. If anything remains unclear or you have any questions, please contact us by emailing online@halstudios.net, and a team member will respond to you and assist with your query.

You agree to the terms and conditions outlined in these terms of service. You must be at least the age of legal majority where you live to use our services, or you must have the permission of your parent or guardian, who must agree to these terms on your behalf.

These terms of service may be amended at any time by us without specific notice to you. The latest terms of service will be posted, and you should review these terms of service prior to using the services, so you are aware of any changes. Your continued use of the services following the posting of revised terms of service means that you accept and agree to the changes.

Certain sections of the service may require you to register. If registration is requested, you agree to provide us with accurate and complete registration information. We reserve the right to close, suspend, or limit access to your account and/or the services at our sole discretion.

We do not represent or warrant that the information available on or through the services will be correct, accurate, timely, reliable, or appropriate for your use. We may change the features, functionality or content of the services at any time. We reserve the right in our sole discretion to edit or delete any information or content appearing on the services.

We reserve the right, and you authorise us, to use and share, in any manner consistent with our Privacy Policy, all information regarding your use of the services. All remarks, suggestions, ideas, graphics, or other information you communicate to us will forever be our property. We will not incur any liability due to any similarities that may appear in our future products, services, or operations. You acknowledge that you are responsible for whatever material you submit and fully responsible for the message, including its legality, reliability, appropriateness, originality, and copyright.

HAL STUDIOS will not be liable for any delay or failure to perform any obligation if the delay or failure is due to unforeseen events beyond our control, such as natural disasters and pandemics.

Please sign in to your account to verify shipping costs. After logging in, your shipping cost will be displayed next to the product price.

Following your order confirmation, HAL STUDIOS will provide you with updates regarding your order via email. The status of your order can also be found by logging into your account. Ordered items will be shipped directly to you upon arrival at our dispatch where you will receive a shipping confirmation via email with tracking details.

We are not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.

We are not responsible for any lost, stolen, or damaged shipments.

We are not responsible for any parcel that is redirected to a different address once it has left our dispatch.

We cannot change or intercept a package to alter the delivery. We only ship to the billing address provided at checkout.

Delivery times may vary based on location.

In the event of a failed delivery or Return to Sender due to incorrectly supplied addresses will be charged at the customer's expense.

For orders outside of Australia, it is your responsibility to assure the product can be lawfully imported to the destination country. Upon completion of an order you are the importer and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. These are payable by you as the importer. Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

All orders are considered a final sale for which cancellations, refunds, returns, exchanges or transfers will not be offered. If you received an incorrect item or the item is not fit for purpose (faulty), please contact us by emailing online@halstudios.net.

Our ADVANCE ORDER Terms are incorporated by reference into these terms of service, and your agreement to be bound by these terms of service means you are also bound by the ADVANCE ORDER Terms.

The Privacy Policy is incorporated by reference into these terms of service, and your agreement to be bound by these terms of service means you are also bound by the Privacy Policy.

The website and content on the website, including but not limited to text, graphics, design, audio, video, and program code, are subject to copyright, trademarks and other intellectual property rights. These rights and any of the content and website are owned by or licensed to HAL STUDIOS and may not be reproduced, transmitted, communicated, adapted, distributed, sold, modified, published or otherwise used, except as permitted by statute or with our prior written consent. You do not acquire ownership rights to any content or other materials viewed through the services. Some of the content on the services is the copyrighted work of third parties and their respective owners.

Third-party content may appear on the services or may be accessible via links from the services. You understand that the information and opinions in the third-party content represent the thoughts of the author solely and are neither endorsed by nor do they necessarily reflect our beliefs.

We respect the intellectual property of others, and we ask you to do the same. If you believe your work has been copied in a way that constitutes copyright infringement, please contact us by emailing online@halstudios.net, and a team member will respond to you and assist with your query.

We reserve the right to ask for the verification and authenticity of your use of services and/or investigate complaints or reported violations of these terms of service and to take any action we deem appropriate, including but not limited to reporting of any suspected unlawful activity to law enforcement officials, regulators, or third parties and disclosing any information necessary or appropriate to such persons or entities.

We and any affiliated party are not liable for any indirect, special, incidental, punitive, or consequential damages, whether based on breach of contract, breach of warranty, tort (including negligence), product liability, or otherwise, even if advised of the possibility of such damages.

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